Penelope discovered that animals could be relieved of emotional traumas and other problems through the same counseling techniques that helped humans. The training and experience that have contributed to her success are her educational background, with bachelor’s and master’s degrees in the social sciences; years of training and experience in human counseling, nutrition, and holistic body energy balancing methods; research into animal nutrition, anatomy, behavior, and care; plus the firsthand education from the thousands of animals she has contacted.